The Westin Grand Frankfurt

The location is good.

Well positioned, comfortable modern city centre hotel. Staff were well trained and helpful. Rooms were comfortable.

When I checked in, the receptionist, a woman with glasses at the front desk, was extremely polite and courteous, and I felt that this is indeed a Westin. Breakfast was average for the price. Very satisfied with the cleanliness and luxury of the building.

This hotel has a good location on the edge of the old city center so you can walk everywhere. Especially useful if you're coming by car is that the hotel is easy to reach and has good (but pricy) parking in the basement. The staff was very polite and friendly. The breakfast was nice, a very friendly lady makes omelettes for you which is nice. The pool at the 6th floor is quite nice, though the water is a bit cold. I found the room to be very clean, cleaner then most other places I've been to.

We had a wonderful time. All the personnel was absolutely great, really. They were all helpful, attentive, kind and smiling. Even after our stay, we were easily able to communicate with the personnel regarding any problems or confusions. Very professional establishment overall. We especially thank Mr. Çetin Köksal for his kind and attentive care and support for all our detailed needs during our stay - he was very focused on details, extremely helpful and definitely solution-oriented. Definitely made everything easier. Overall, we thank everybody at the hotel, it really was a very pleasant experience. Hope to stay here again when we visit Frankfurt.